Zircon Service Management

Hi Zirconites!

Welcome to the Service Desk! This site is intended to be an intuitive area for you to ask for help, order something, or lookup a how to (Solution).

We know there is a lot of areas where we can expand into with this tool, and we will be do so in the coming months.

Let’s start…

The Home Page

• · Your Tickets – shows you all your active and closes tickets. This is where you can go to check on the status, or update your ticket.
  
• · Report an Incident – This is where you let us know something is not working as it was or should be, i.e. printer problem, computer running slow, weird computer errors, JDE/EDI problems.
  
• · Request New Service – This is where you can ask for a new laptop, access to JDE, office supplies, software, cloud licenses
  
• · Browse Solutions – This is where you can find answers to common questions or artifacts, phone list, WiFi

We know this isn’t perfect, but we think we are on a good start. If you have any ideas to help us make this better please do let us know by submitting a ticket!

Thanks

IT